Troubleshooting Audio and Video

 

Use these troubleshooting tips to help solve problems you might encounter when trying to play audio or video clips you have embedded in your web site. Verify your default media player: When you add an audio or video clip to your web page, SiteBuilder automatically chooses a default player for your file. SiteBuilder supports the following players: Windows Media Player, RealPlayer, and QuickTime Player.

 

Although you can use the Audio Properties and Video Properties dialogs to change the default player, please be aware that certain file types are not compatible with some players. If you choose a player that is incompatible with your file, the link to the file on your web page will not work, and your site visitors will not be able to hear your audio clip or see your video (instead they will see a "broken" icon). We recommend that only advanced users alter the default player selection.

 

To open the Audio Properties or Video Properties dialog, right-click on the file you want to modify and chooseProperties.

Install the correct plug-in:

To play your audio or video clip, your site visitors will need to install the plug-in associated with the file and player you have chosen. Plug-ins allow the user's web browser (such as Internet Explorer or Mozilla Firefox) to play multimedia files on a web page. To ensure that your site visitors can play your audio or video clips, you might consider including information on your web page about where to download the required plug-ins. You can find some supported plug-ins at these web addresses:

 

• RealPlayer: http://www.real.com/

• QuickTime: http://www.apple.com/quicktime/

• Windows Media Player: http://www.microsoft.com/windows/windowsmedia/default.aspx

 

Update media player:
If you find that an audio or video clip plays properly when you preview your pages, but you or your site visitors cannot access it on your published site, the problem may lie in the media player. If your file will not play, try updating to the latest version of the media player (your site visitors may need to do the same). You can download the latest versions of supported media players at these web addresses:

 

• RealPlayer: http://www.real.com/

• QuickTime Player: http://www.apple.com/quicktime/download/

• Windows Media Player: http://www.microsoft.com/windows/windowsmedia/default.aspx

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How do I enable JavaScript in my browser?

JavaScript is a scripting language that works with your browser to create interactive elements in web pages. The dynamic tools and online editing features of Yahoo Site Solution and certain other tools depend on JavaScript to function properly.

Most browsers allow JavaScript by default, but if you're having trouble using Site Solution or another tool that uses JavaScript, you may simply need to change the JavaScript setting in your browser. (Don't worry - you don't have to download anything.) Select your browser from the following below to turn on JavaScript:

Firefox (Windows):

1. From the Tools menu, select Options.

2. Click the Content tab.

3. Select both the Enable JavaScript and Enable Java options.

4. Click OK.

5. Close and relaunch your browser.

Firefox (Mac):

1. In your browser's Firefox menu, click Preferences.

2. Click the Content tab.

3. Select both the Enable JavaScript and Enable Java options.

4. Click OK.

5. Close and relaunch your browser.

Google Chrome:

 

Note: JavaScript is enabled in Chrome by default. This will reset the default parameters.

1. Click the wrench icon on the browser toolbar.

2. Select Settings.

3. Click Show advanced settings.

4. In the Privacy section, click the Content settings button.

5. In the JaveScript section, select the radio button for Allow all sites to run JavaScript (recommended).

6. Click the OK button.

7. Close the Settings window.

Internet Explorer 7 or 8:

1. In your browser's Tools menu, click Internet Options.

2. Click the Security tab.

3. Click the Custom Level button.

4. Scroll down until you find the section called Scripting.

5. In the Scripting section, click the Enable button under Active Scripting.

6. Click OK, then OK again.

7. Close and relaunch your browser.

Internet Explorer 9.0:

 

1. Open IE 9.0, and select Tools > Manage Add-ons.

2. Note: If you do not see a menu bar with "File", "Edit", "View", etc, then click the gear icon in the upper right corner of your browser window and select "Manage add-ons..."

3. Make sure the pull-down menu at the top reflects Show: Currently loaded add-ons.

4. Select J2SE Runtime Environment or Java within the main pane, and at the bottom-right of the Manage Add-ons window

5. Click the Enable button.

6. Click Close.

7. Close and relaunch your browser.




8. If you cannot locate J2SE Runtime Environment or Java within the main pane, please reinstall Java , and then conduct the above troubleshooting steps 

Safari:

1. Click the Safari menu on a Macintosh, click on the Edit menu on a Windowsbased computer, select Preferences.

2. Click Security.

3. Select the Enable JavaScript option.

4. Click OK.

5. Close and relaunch your browser.